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Riseup Labs
Software Development
Directory → Software → New York → SurveySensum
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SurveySensum
CX Platform, Text & Sentiment Analysis Platform
What SurveySensum does
SurveySensum is an AI-enabled customer feedback platform for enterprises. It lets businesses run NPS and CSAT surveys, along with employee experience and market research surveys, and act on the results from one platform. The company states it is used by more than 500 companies in over 40 countries, with surveys available in 100+ languages. Industry solutions are listed for fintech, insurance, telecommunications and automotive. The website also offers consultation and migration support for customers moving from Delighted and GetFeedback, which the site says are shutting down.
Summarised from the business's own website, checked October 2026. Not written or endorsed by the business.
About
Make Customer Feedback More Actionable
Choosing a software company or product
Software is a long relationship. Look past the demo: data export, support and price rises are what matter in year two.
What to check
- A free trial or demo with your own data
- You can export your data in a usable format
- Support hours and response times
- Security and where your data is stored
Questions to ask
- How often do prices change?
- What happens to my data if I cancel?
- Does it connect to the tools we already use?
Customer reviews
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