Directory → Customer Support & Client Care → New York → WOWCustomerSupport

WOWCustomerSupport

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Customer Support Services, Customer Support Outsourcing,call center service, live chat call center services

About

Customer Support Services Customer Support Outsourcing

Outsourcing customer support

Ask how quality is measured and who your customers will actually speak to.

What to check

  • Languages and hours covered
  • Response time targets in the contract
  • How calls or chats are monitored for quality
  • Data protection and confidentiality

Questions to ask

  • How do you train agents on our product?
  • What reports will I receive?
  • How easy is it to scale up or down?

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