AI & Automation
4 min read
What We Self-Host and What We Buy
The build-or-buy argument in AI is usually conducted as a matter of principle. It is better handled one component at a time, with a test: has this requirement stopped moving?
Insights
AI & Automation
Agents, automation and the workflows between them. What actually changes when software can act, and what has to be built around it first.
3 articles
AI & Automation
6 min read
AI Chatbots vs. AI Agents: What Actually Changes?
A chatbot returns text. An agent changes something. The practical difference is four pieces of engineering — tools, permissions, a definition of done, and a record — and each one has a cost worth understanding before you build.
AI & Automation
5 min read
The Automation Trap: Why Automating the Wrong Process Makes a Business Worse
Automation does not improve a process, it multiplies it. Why manual friction is often load-bearing, how to tell whether a process is ready, and what to map before you build anything.
Have a process worth improving?
Let's build the system behind it. Tell us what the process is and where it breaks — the first conversation is about constraints, not technology.